Frequently Asked Questions
Everything you need to know about experiencing the world's finest caviar.
How is the caviar shipped to ensure freshness?
We use specialized thermo-insulated packaging and reusable gel ice packs. All orders are sent via overnight express shipping to maintain a consistent chilled temperature from our facility to your doorstep.
How long does the caviar stay fresh after delivery?
Unopened vacuum-sealed tins can be kept in the coldest part of your refrigerator for up to 4 weeks. Once opened, we recommend consuming the caviar within 24 to 48 hours for the best flavor profile.
What is your return policy for perishable goods?
Due to the delicate nature of our products, we cannot accept returns. However, if your order arrives damaged or if there are issues with temperature control upon arrival, please contact us within 24 hours for a full replacement or refund.
Do you offer international shipping?
Currently, Concord Caviar only ships within the continental United States to ensure we meet strict CITES regulations and maintain the required cold chain during transit.
Is your caviar sustainably sourced?
Yes, we partner exclusively with sustainable sturgeon farms that adhere to strict environmental standards and CITES regulations to protect wild populations and ensure the highest quality roe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.