Returns & Exchanges

At Concord Caviar, we strive for absolute excellence in every order; however, if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Please ensure all items remain in their original packaging and condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original shipping box, ensuring all protective materials are included to prevent damage during transit.

• 3.
  Ship the Items

  Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.